Privacy Policy

Our privacy statement applies to all Lotus Drivers Club activities, services, products and platforms

We take our responsibility to look after personal data very seriously and we ensure that respecting privacy is at the heart of all we do. Like all organisations that collect and use personal data, the Lotus Drivers Club is subject to the requirements set out in the General Data Protection Regulation (‘GDPR’).

Our privacy statement explains how we collect, use and look after personal data.  Personal data is any information relating to an identified or identifiable living person. The definition of this may be found in the Data Protection Act 2018.

We have adopted a Privacy by Design approach across the organisation and this helps to ensure that we consider the privacy implications of all our projects, IT systems, and day-to-day functions of the Club. In addition, we have a Data Protection Officer to oversee our approach to data protection and privacy. Ours can be contacted by emailing privacy@lotusdriversclub.org.uk

The data protection principles

At the Lotus Drivers Club, we are bound by the GDPR which includes six principles that we must apply when collecting and using your personal data. These are:

  • To process your personal data in a manner which is lawful, fair and transparent. This means that when we collect and use your personal information, we must have a lawful basis for doing so, we must consider the rights and interests of the data we collect about you and provide clear information about our use of your data
  • Collecting your data for a specified and legitimate purpose and not used in any ways which are incompatible with those. When we collect your personal data, we must be very clear about why we need it and what we will do with it. If we do collect personal data for one purpose, then rightly, we may not use it for an unconnected purpose.
  • Your personal data we collect must be adequate, relevant and limited to what is necessary for the purposes for which it is. This means we must make sure that we only collect and use personal data that is strictly necessary for our stated purpose or purposes.
  • Personal data must be accurate, and where necessary, kept up to date. We are required to take all reasonable steps to ensure that the personal data held is correct and kept up to date. This means that from time to time, we will review the personal data we hold and may contact you to make sure the personal data we have about you is current.
  • Personal data must be kept for no longer than is necessary for the purposes for which it is. In some cases, it may only be necessary for us to be able to directly identify you for a short period of time perhaps if you join us for an event. When we no longer need to be able to identify you, we will anonymise your personal data and consequently, it will no longer be personal data.
  • Personal data must be used in a manner that ensures appropriate security of the data. This means that our policies, procedures, systems and working practices must ensure you’re your personal data is kept secure at all times.

The lawful basis for collecting and storing your information

At the Lotus Drivers Club, we collect, use and are responsible for certain personal data about you. The data we collect is strictly regulated by law and we take full responsibility as the controller of that personal data.

There are four bases for processing personal data that we abide by:

  • We will always seek your consent when you have explicitly told us that we may collect and use your personal data – for example, by asking us to add you to one of our mailing lists.
  • When we need to collect and use personal data to carry out our legal duties – for example, to respond to a request for information under the Freedom of Information Act.
  • When we need to collect and use personal data to protect your vital interests or the vital interests of another person – for example, by contacting the relevant authorities if we believe an individual is likely to come to immediate harm.
  • When we need to collect and use personal data to pursue the legitimate interests of the Lotus Drivers Club, or a third party unless doing so would interfere with your rights and freedoms.

Our lawful basis for collecting and using personal data varies depending on why we have collected it and what we will do with it. Whenever the Lotus Drivers Club collects personal data directly from you, we aim to set out our reasons for doing so as clearly as we can using pop-up messages or links to the information you need. If we receive personal data about you from a third party, we will use reasonable efforts to identify the reasons why and to inform you of this where it is possible and practical for us to do so.

Why we need to collect personal data

The Lotus Drivers Club collects and uses personal data for a variety of purposes including:

  • Membership application submissions.
  • Responding to correspondence from members.
  • Managing requests to be added to a Lotus Drivers Club mailing list.
  • Complying with regulatory and financial requirements including any other regulatory body connected to non-profit organisations.
  • Promoting and encouraging participation in Lotus Drivers Club events.

When we collect personal data directly from you, we will provide specific and detailed information about why we need to do so.

About your personal data we collect and use

The Lotus Drivers Club collects a range of personal data including:

  • Names and contact details (including postal and email addresses and telephone numbers).
  • Data recorded by our website. This allows us to recognise you and your preferred settings.

When we collect and use personal data directly from you, we aim to provide specific and detailed information about the categories of personal data involved.

How we share personal data

The relevant Lotus Drivers Club volunteers and suppliers will have access to your personal data for the purpose(s) it was collected for. When suppliers have access to your personal data, the Lotus Drivers Club will still be responsible for decisions about how your personal data is used.

In some cases, where there is a lawful reason for us to do so we may share personal data with third parties such as the Information Commissioner’s Office. If we are required by law to disclose personal data we will do so, in keeping with our obligations.

The Lotus Drivers Club never sells personal data to third parties for any purpose, and we do not collect or compile personal data for dissemination to third parties for marketing purposes.

Data Processor Information

The following third-party services are used by the Lotus Drivers Club and process data in accordance with the instructions from the data controller:

  • Stripe - Payment Processing (Ireland)
  • ESP Colour Limited - Magazine Distribution (UK)
  • MailChimp - Newsletters (US)
  • Webflow - Website Provider (US)
  • Memberstack - Membership Processing (US)

How we look after your personal data

We have a number of ICT and Information Governance procedures in place which set out the technical and organisational measures we take when collecting and using personal data. If you would like to find out more about these policies and procedures, please contact our Data Protection Officer.

Personal data is held securely within the Lotus Drivers Club IT environment or in our trusted third-party hosting providers’ secure systems. Where personal data is held on third-party hosting providers’ secure systems it is stored according to our instructions and in accordance with the contracts, we have in place.

Your personal data

Subject access

Under GDPR all individuals are entitled to be told what personal data an organisation holds about them and to receive copies of that information, free of charge, within one month. In some cases, we may charge a reasonable fee to support the administrative costs. You can make a subject access request to the Lotus Drivers Club by contacting privacy@lotusdriversclub.org.uk

Rectification and erasure

If you believe that we are holding inaccurate information about you, you are entitled to ask us to rectify that data. In addition, if you believe that the Lotus Drivers Club no longer has a lawful basis to use your personal data, you can ask us to delete it. The right to rectification and erasure is not absolute, but we will consider any requests carefully and comply with such requests where it is appropriate for us to do so.

Withdrawing consent

If our lawful basis for collecting and using your personal data was consent, then you are entitled to withdraw that consent at any time. You do not need to give a reason for withdrawing your consent and we are required to comply promptly. You can inform us that you wish to withdraw consent by contacting privacy@lotusdriversclub.org.uk

Complaints

If you are in any way dissatisfied with the way we have handled your personal data, you are entitled to lodge a complaint about our data handling practices with the Information Commissioner by writing to:

The Information Commissioner’s Office (https://ico.org.uk)
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF, UK