Many of our products are made to order, just for you, but we try our very best to make sure that all orders are dispatched within 5-10 working days. Please note that personalised items can sometimes take longer, so please allow 7-14 days for these.
Delivery Times and Orders
Delivery times given are all from the date of dispatch, not from the date the order was made. The date of dispatch can vary depending on the complexity of your order, many of our products are made to order, or simply down to how busy we are. We are a voluntary run organisation and have a small hard working team who pick and pack all orders by hand.
We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man and Northern Ireland. We also offer International Delivery to a range of countries.
Cancel or Amend Order
Changing or cancelling your order depends on the status of your order. Unfortunately, if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. Please contact us and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can – if your order cannot be changed we will notify you.
If you’re not 100% satisfied we’re happy to exchange or refund. Just make sure you return your item in it’s original condition within 14 days of receipt. You must also include the original receipt. Please note that we do not refund delivery costs.
Please contact firstname.lastname@example.org for all order queries.